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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nancy Murphy

Nancy Murphy

June 18, 2024

5  out of  5
rating by Nancy Murphy
"I truly appreciate State Farm agent, Nick, who forever uses professional attitude to listen, answer any questions, be patient, and lend helping hand when needed. I have NO quarrel with Nick or employees. Ashley is a dear person who always gives me extremely clear details. Actually, I am NOT upset at Nick, Ashley, or office rather I am just amazed at the cost of insurance. I am my own advocate and do ask a lot of questions."
We responded:
"Thanks so much for the kind words, Nancy! We are so thankful for the opportunity to help!"
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Sarah Miller

November 27, 2023

5  out of  5
rating by Sarah Miller
"Very happy with the service I've received from Nick's office! Never any problems!"
We responded:
"Thanks so much for the kind words, Sarah! We are thankful for the opportunity and appreciate you trusting us to help!!"
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Kasey Ebling

October 1, 2023

5  out of  5
rating by Kasey Ebling
"Awesome Insurance Company!"
We responded:
"Thanks so much, Kasey!! We are thankful for the opportunity to help!"
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Angela Mckinnon

August 22, 2023

5  out of  5
rating by Angela Mckinnon
"Nick & Raegan always go above and beyond."
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Colleen McKay

August 24, 2022

5  out of  5
rating by Colleen McKay
"Nick and his staff are very easy to work with and easy to talk to. Absolutely phenomenal business. Extra kudos to Ebony! - Nancy McKay"
We responded:
"Thanks so much, Nancy! We are blessed to have the opportunity to take care of your wonderful family. I will make sure Ebony knows you sent kudos her way!"
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Ray Mason

January 26, 2022

5  out of  5
rating by Ray Mason
"Nick and his team have some of the best customer service I have seen!! They like to get to know you as a person not just a policy number."
We responded:
"Thanks for the review, Ray! We appreciate your loyalty to State Farm and thank you for giving us the opportunity to take care of your family for so many years!!"
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Travis & Jenna Wells

January 19, 2022

5  out of  5
rating by Travis & Jenna Wells
"Everyone in the office is so helpful! Anytime I ask a question, I have a response within five minutes. Professional, friendly, knowledgeable staff. I would highly recommend their office for all your insurance needs!"
We responded:
"Thank you so much! We appreciate you trusting us and thank you for allowing us to help!"
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Kurt Herzog

January 13, 2022

5  out of  5
rating by Kurt Herzog
"Nick and his team excel in going the extra mile for their customers. They are prompt and great to deal with. Thanks Nick!"
We responded:
"Thank you, Kurt! We appreciate the positive feedback and hope we can work with you again in the future!"
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Dave Barnes

October 12, 2021

5  out of  5
rating by Dave Barnes
"very friendly people and knowledgeable. great place to get your insurance needs!!"
We responded:
"Thank you so much! We are privileged to help."
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Annelise

June 22, 2021

5  out of  5
rating by Annelise
"Nick + team are the best of the best. Always willing to help with any questions or concerns, big or small. Thank you Nick!"
We responded:
"Thanks so much, Annelise! We appreciate the kind words and feel blessed to be able to help!"
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Julie Dreier

February 26, 2021

5  out of  5
rating by Julie Dreier
"Nick is the best. Always helpful and the rest of the staff friendly."
We responded:
"Thanks, Julie! It is a blessing to be able to care for your family!!"
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Pat Mujica

February 19, 2021

5  out of  5
rating by Pat Mujica
"I love Nick.. he will bend over backwards to get a deal done"
We responded:
"Thanks so much for being patient as we worked through our system outage, Pat! We appreciate you!!"
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Adam Salem

September 23, 2019

5  out of  5
rating by Adam Salem
"Would highly recommend. Easy to work with staff and great auto insurance prices."
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Kelly

June 28, 2019

5  out of  5
rating by Kelly
"I am so glad that I picked Nick Koeteman as my State Farm agent when I moved to the area. All my interactions with the people in this office have been remarkably positive. They’ve been so awesome about helping me get everything transferred, answering my questions, and overall being helpful and pleasant! They were also impressively prompt in helping me get everything set up. I definitely recommend this office to anyone needing a new agent!"
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John Bangerter

October 16, 2018

5  out of  5
rating by John Bangerter
"Very curtious, and professional!"
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David Dudeck

January 14, 2015

5  out of  5
rating by David Dudeck
"Sometimes it seems like insurance companies, and insurance agents, are a dime a dozen. But the importance of good insurance and a good agent can make the decision in picking one stressful. Hopefully this review will help make your decision easier! Nick's office in St. Joseph, MO is literally a one stop shop for all your insurance and financial needs. I have Auto/Home/Rental/Life insurance through Nick, as well as several financial products, and I couldn't be happier with State Farm and Nick's service. Nick is extremely helpful, and always wants to get you the best insurance for your needs, without over-selling you on stuff you don't really need. I've had to file a few claims, and they were handled very quickly, very professionally and with zero hassle on me. State Farm, as a company, is the best in my opinion. Nick and his team make it even better. I always recommend Nick to my friends for both personal and business insurance needs. He always come through with awesome service and really just an authentic passion for helping people."